How to Handle BitLocker Tickets

Log BitLocker Recovery Key

Open the ticket and look for the Computer Name, the Key ID, and the Recovery password.

[{"KeyProtectorId":"{07822E2D-8ABD-4249-A38F-004E46278450}","KeyProtectorType":1,"AutoUnlockProtector":null,"KeyFileName":"","Thumbprint":"","KeyCertificateType":null,"RecoveryPassword":""}, {"KeyProtectorId":"{CAE63EA1-8473-4AB8-AD0B-B0080F93341F}","KeyProtectorType":3,"AutoUnlockProtector":null,"KeyFileName":"","Thumbprint":"","KeyCertificateType":null,"RecoveryPassword":"086922-279191-475266-428835-719433-213180-092268-311751"}]

KEY ID

RECOVERY PASSWORD

Search for the computer name in Comodo to get the Customer name

Open the OBS sheet for that customer.

Under the BitLocker Keys tab add the name of the computer, the Key ID and the Recovery password.

BitLocker Monitor Monitoring Triggered

These tickets are created when BitLocker IS NOT enabled. It will usually be accompanied with the Invalid BitLocker Hardware Security Configuration Ticket

Invalid BitLocker Hardware Security Configuration

Either the TPM is not present or secure boot is disabled.

If the TPM Present is True and Secure Boot is False, add the computer to the following document.

BitLocker Excel Workbook

Find the correct customer tab and add the device name in the list.

If the costumer is not on a tab, right click the template tab and select Move or Copy

You will want the next window to match the below image.

Rename the tab to the Company Name and add the device to the list.